Frequently asked questions



How CAN I obtain A COPY OF MY RELEASABLE MEDICAL RECORDS?





To obtain a copy of your or your child's releasable medical records, please email your request, to include the patient's name and date of birth, your name, date of birth, and relationship to the patient if said patient is a minor, specifics regarding the records being requested, and your contact information to contactus@jonesccta.com.

**Please note, a fee may apply.



who do i contact with licensing questions or complaints?





If you have questions regarding the status of a licensee, standards of conduct, and/or disciplinary rules or actions, or if you wish to file a formal complaint against a licensee, contact the Texas Behavioral Health Executive Council. Please visit their website, bhec.texas.gov, for more information.


If you would like to file a consumer complaint, please visit the website of the Office of the Attorney General at

texasattorneygeneral.gov/consumer-protection.



Do you accept insurance?





Several insurance companies, including BCBS, UHC, Cigna, Aetna, and Tricare, among others, are accepted at JCCTA. Please contact us to determine if your specific policy is accepted at our practice, with which clinicians, and to obtain additional information.



What are your fees?





Our fees vary depending on the service provided, the treating clinician, and the individual financial responsibility deemed payable by your insurance policy, if applicable. Please contact us to obtain more specific and accurate information.



Do you prescribe medication?





Medication is prescribed by a psychiatrist and/or medical doctor. The clinicians at JCCTA are psychologists and licensed mental health clinicians, such as Licensed Professional Counselors, Marriage and Family Therapists, and Psychological Associates. Therefore, they cannot prescribe medication.



What problems do you treat?





Our clinicians are trained to work with children, adolescents, and adults who experience difficulties across multiple areas of functionality. They work with individuals who with Autism Spectrum Disorder, ADHD, mood disorders, behavioral problems, social difficulties, learning problems, and histories of trauma and abuse, for example. They also work with families and couples, as is appropriate.



Do you see adults?





While our treatment population consists primarily of individuals age 2 to 25, we also treat adults in therapy. We also conduct comprehensive evaluations with young and middle aged adults and geriatric populations. Contact us to verify availability.



How often does therapy occur?





During the initial stage of treatment, session frequency is typically weekly or biweekly. As progress toward treatment goals is made, session frequency is often decreased. Keep in mind, there is no standard for how often sessions are held. If the providing professional believes your child (or you) would benefit from an alternative schedule, this will be discussed with you.



How long does therapy last?





Just as everyone is unique, the length of time it takes to resolve issues and meet goals in therapy is dependent on the individual. For more specific goals, therapy may be limited to just a few months. However, for more deep seeded issues, like major behavioral problems or emotional instability, longer term treatment may be warranted.



When should we test?





There are many reasons why you or your child may benefit from being formally evaluated, including to identify specific diagnoses, aid in acquiring mental health, medical, and/or school related services, and provide outside referrals for other treatments. If you are interested in being assessed or having your child evaluated, you may always discuss this with your current treatment provider. Additionally, if it is in the clinical opinion of the treating clinician you or your child be tested, this will be addressed with you.



JCCTA



604 Strada Circle, Mansfield, TX 76063
Phone: (817) 453-2400
Fax: (817) 453-2414


contactus@jonesccta.com